Call Centers Privacy Statement
Use of Personal Information. Personal information, including names, addresses, and personal opinions, may be retained by
· to assist callers with obtaining marketing information;
· to assist callers with customer or product issues;
· to evaluate callers’ experiences with marketing programs, products, service, and sales;
· to comply with any requirement of law or request of a governmental authority;
· to return calls or follow-up with third parties to provide the caller with assistance;
· to keep an accurate record of calls;
· to train employees and improve service; and
· any other specific purpose explained to the caller.
The caller’s personal information will only be used by the
1. Calls should only be taped for specified purposes, which a reasonable person would consider appropriate under the circumstances.
2. The taped information will only be used by the
3. Call Centers will obtain the consent of the caller prior to taping the call by informing the caller that the conversation is being taped and the purpose for the taping at the beginning of the call by either an automatic recording or a
6. The taped call will be subject to the safeguards, access, retention and disposal policies as set out in the Company’s Privacy Policies and Practices, under Call Centers.
If you wish to subscribe to a magazine or newsletter that we offer or to a mailing list that we maintain, we will collect from you contact information necessary to send the information to you. This is usually limited to your postal address, and e-mail address, but may include other information.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. If you give us your e-mail address, we may send you a welcoming e-mail that may verify password and user name information. If you wish to unsubscribe from e-mail contact, follow the directions in the e-mail or use the contact information at the end of this policy to remove your name from the database.
We may offer a referral service that allows you to inform your friends and other acquaintances about content on the site or to forward information to them. If you elect to use such a referral service, the following provisions will apply:
· We will collect the friend’s e-mail address and use it to send a one-time e-mail inviting the friend to visit internet sites or providing the information you requested.
· We will store this contact information for the sole purpose of sending the one-time e-mail.
· When you use this service, you represent and warrant to us that you have an existing business or personal relationship with the friend or acquaintance sufficient to avoid liability under any law that applies to unsolicited e-mail.
· You will be the sender of any such e-mail and we will merely be a service provider facilitating your sending of the e-mail.
Site Sales, Ordering, Event Registration, and Related Processes: This section is meant as a general description of our practices. It does not impose any duty upon us and it does not constitute a representation or warranty by us upon which you may rely.
Trophy Branded Merchandise Sites. In some instances, we will make available through the Site, an indivisible linked site of a third party vendor to sell certain products and services, including the Trophy-branded merchandise sold by a third party vendor. Although it may appear that you are on our Site when you request such products and services, your information goes directly to the third party vendor for the purpose of fulfilling your order or request and is not received by Trophy.
Credit Card Information for Trophy Merchandise. If you send confidential personal credit card information as part of your ordering process to our vendor’s site, it is encrypted and securely relayed to a third party credit card processor, who subsequently sends an authorization code back to the Site. Your confidential personal credit card information is not received, stored or otherwise retained by Trophy in any way.
Trophy Merchandise Licensee.The Trophy branded merchandise sold on this site is sold by Trophy's licensee, Excel Images Inc.. Please contact Mike Cyert by phone at 800-328-5900 or by email at firstname.lastname@example.org for information regarding products, delivery, and returns.
Order Forms. When and if you order brochures or services using a site or register for an event, Trophy or a third party vendor selling Trophy branded merchandise will request information from you using an order form. When we already have information about you (such as through a previous order, survey, or registration, whether received through a site or otherwise), we may use such information to facilitate the order or registration process. When using an order form, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill your order. If Trophy or its third party vendor selling Trophy branded merchandise have trouble processing an order, this contact information could be used to contact you.
Shipping of Merchandise. Trophy, or its third party vendors selling Trophy-branded merchandise on linked sites to the Trophy site, may use outside shipping or other outsourcing providers to process and ship orders or perform other functions. We use commercially reasonable diligence to restrict the purposes for which these outsourcing providers may use your personal information. The requirements or requests that we impose on such outsourcing providers vary with the sensitivity of the information and can, but do not necessarily, include requirements that these outsourcing providers not retain, share, store, or use personal information for any secondary purposes, except for backup and recovery operations. Although we use good faith efforts to impose, and/or ensure compliance by our outsourcing providers, we cannot, and will not, be responsible to users for misuse of personal information by such outsourcing providers.
Users Under Age 13
It is our policy that visitors to our Site who are under the age of 13 should not post or provide information on our Site without the consent of their parents. The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the site. If you are under the age of 18 and have already provided personal information through the site, please have your parent or guardian contact us immediately, so that we can remove such information from our files. You may contact:
Definition of Cookies. Similar to other commercial Web sites, a technology called “cookies” may be used to provide you with tailored information. A cookie is a small piece of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. A cookie can contain information about you, your computer, your browser, your session, the websites you visit, and other information about you or others who use, or have used, the computer or browser you use to access the Internet. The goal is to save you time and provide a more meaningful visit.
Link with Personal Information. The cookies we use, if any, are not linked to any personal information while using a site unless you have given us permission to link personal information to one or more cookies. You give us that permission any time you register on a site, place an order through a site, or identify yourself or the computer you are using through a site. When this permission is given, the cookies we use may link your personally identifiable information with the pages on our sites that you visit.
We or our hosting provider may collect traffic information from visitors for statistical analysis and site improvement. When you access a site, we or our hosting provider may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We or our hosting provider use this information to analyze trends, administer sites, track users’ movements in the aggregate, and gather demographic information for aggregate use. IP addresses and other log file information are not linked to personal information. We do not try to track users or to identify users individually except as otherwise stated in this policy, but we or our hosting provider do review this information to understand overall trends and to determine what kinds of content are popular and useful to users.
Links to Other Web Sites
Where we collect nonpublic personal information from you, we or one or more of our service providers use industry-standard encryption and security standards to protect such information. You can tell whether encryption is being used by noting the “locked” or other status indicator on the browser you are using. If the browser you are using does not indicate that the session is secure (e.g. by displaying a lock, a key or another icon), you should assume that the connection is not secure and that third parties could intercept the information shared by you and us during that part of the session.
We also use commercially reasonable efforts to protect user information offline. All sensitive user information is maintained in our offices or at the facilities of our information technology provider(s). We cause access to servers and connections to be limited by key or other access. Only employees or agents who need the information to perform specific functions are granted access to personal information. We use reasonable efforts to assure that our employees and agents are informed of our security and privacy practices.
Site and Service Updates
We may also send to you updates and service announcements about one or more of the sites. You may not un-subscribe or opt not to receive such announcements because such announcements contain important information about the services offered through the relevant site(s).
Access Your Information and Ask Questions
Users who no longer wish to receive newsletters or promotional materials or have their information provided to authorized dealers, affiliates, or business partners may opt to not receive such communications or have information shared by contacting us using the information below. It may be impractical for us in some circumstances to prevent an authorized dealer, affiliate, or business partner to whom we have supplied your information from continuing to use the information and opting out may not stop them from contacting you. You will need to contact them directly to opt out of any further use of your information.
We will use commercially reasonable efforts to timely make any changes you request. Such compliance may involve batch processing and other processes that take 30 days or longer. If you require an immediate change to your personal information and are unable to make such a change using the available site resources, please contact us. If you opt not to receive such communications or allow us to share your information and then give your personal information to us again using a site or under other circumstances that permit us to use your information, we will regard your opt-out as rescinded.
You can contact us with any inquiries or complaints or choose to access, revise or withdraw your consent at any time by contacting:
BY USING A SITE, YOU AGREE TO THIS CHANGE PROCEDURE.